.png){kind=logo}
Cancellation and Refund Conditions
How can I return the product I purchased?
If you want to return your products due to a problem caused by your products after receiving your order from burdenipek.com, you must send them to us via our contracted MNG Cargo within 14 days from the date you receive the products. If the product is defective, the return shipping fee belongs to our company. If you wish to exercise your right of withdrawal, the shipping fee will be borne by you if it is lower than the stated free shipping amount. Once your products reach us, our customer representatives will contact you. As a result of your conversations with our customer service representative, you must pay attention to the issues under the "Return Conditions" heading below when sending the products to us. After your product reaches us, it will be examined by the relevant units and approved for return. This process takes place, on average, within 1-5 business days after the product reaches us. +905050945427 for support
How Can I Change the Product I Purchased?
You can exchange your product via burdenipek.com. To make an exchange via burdenipek.com, the same process applies as for a refund. Coupon code, discount voucher, gift voucher, etc. used when purchasing the product from burdenipek.com. If there are special discounts for burdenipek.com, all changes made will be deemed invalid. Shipping costs/expenses for product exchanges will be borne by the customer.
How Many Days Does It Take to Return?
The return period is 14 days from the date you received the product, according to the "Right of Withdrawal Without Reason" article in the Consumer Law. For returns due to any defect arising from the product, you can return the product you purchased within 14 days from the delivery date.
Will I Pay for Return Shipping?
If the shipping fee/cost for the products you want to return is lower than the stated free shipping amount, it will be your responsibility. To return the product you purchased (provided that the product has not lost its resellability and has not been used), you must write your information on the back of the invoice sent to you by us and send it back with the product(s) within 14 days from the date you received your order. (Product(s) whose 14-day return period has expired, which have been used and have lost their resaleability, will not be accepted as returns and will be sent back at your expense.
How Long Does It Take for the Refund to Be Reflected in My Account After the Return?
burdenipek.com checks that the products you return comply with the return conditions. You will be notified by e-mail when your return is accepted and your money is refunded by us. The time it takes for the refund to be reflected in your account is determined by the bank and we cannot intervene.
What are the Return Conditions?
You must deliver the product to us in its original packaging, undamaged, unused, and undamaged as a result of misuse, filling out the product return section on the back of the product's sales invoice, returning the product in the same condition it was delivered to you, and paying for the loss of commercial value of the product due to use, if used. You are responsible. After your product reaches us, it will be examined by the relevant units and approval will be given for its return. This process takes place, on average, within 1-5 business days after the product reaches us.
How to Return Invoices Issued in the Name of a Company?
If the e-invoice is issued in the name of the company, the relevant company is obliged to send the product together with a return invoice issued as "Product Unit Price + VAT". Returns of product(s) sent without a return invoice are not legally accepted. Shipping costs should not be added to the return invoice. Order returns whose invoices are issued in the name of the companies will not be accepted unless a return invoice is issued.
To which address can I send the product I will return?
Burden İpek
Hobyar Mah. Aşirefendi Cad. Faal Han No:29/A Sultanhamam / ISTANBUL
If you want to return your products due to a problem caused by your products after receiving your order from burdenipek.com, you must send them to us via our contracted MNG Cargo within 14 days from the date you receive the products. If the product is defective, the return shipping fee belongs to our company. If you wish to exercise your right of withdrawal, the shipping fee will be borne by you if it is lower than the stated free shipping amount. Once your products reach us, our customer representatives will contact you. As a result of your conversations with our customer service representative, you must pay attention to the issues under the "Return Conditions" heading below when sending the products to us. After your product reaches us, it will be examined by the relevant units and approved for return. This process takes place, on average, within 1-5 business days after the product reaches us. +905050945427 for support
How Can I Change the Product I Purchased?
You can exchange your product via burdenipek.com. To make an exchange via burdenipek.com, the same process applies as for a refund. Coupon code, discount voucher, gift voucher, etc. used when purchasing the product from burdenipek.com. If there are special discounts for burdenipek.com, all changes made will be deemed invalid. Shipping costs/expenses for product exchanges will be borne by the customer.
How Many Days Does It Take to Return?
The return period is 14 days from the date you received the product, according to the "Right of Withdrawal Without Reason" article in the Consumer Law. For returns due to any defect arising from the product, you can return the product you purchased within 14 days from the delivery date.
Will I Pay for Return Shipping?
If the shipping fee/cost for the products you want to return is lower than the stated free shipping amount, it will be your responsibility. To return the product you purchased (provided that the product has not lost its resellability and has not been used), you must write your information on the back of the invoice sent to you by us and send it back with the product(s) within 14 days from the date you received your order. (Product(s) whose 14-day return period has expired, which have been used and have lost their resaleability, will not be accepted as returns and will be sent back at your expense.
How Long Does It Take for the Refund to Be Reflected in My Account After the Return?
burdenipek.com checks that the products you return comply with the return conditions. You will be notified by e-mail when your return is accepted and your money is refunded by us. The time it takes for the refund to be reflected in your account is determined by the bank and we cannot intervene.
What are the Return Conditions?
You must deliver the product to us in its original packaging, undamaged, unused, and undamaged as a result of misuse, filling out the product return section on the back of the product's sales invoice, returning the product in the same condition it was delivered to you, and paying for the loss of commercial value of the product due to use, if used. You are responsible. After your product reaches us, it will be examined by the relevant units and approval will be given for its return. This process takes place, on average, within 1-5 business days after the product reaches us.
How to Return Invoices Issued in the Name of a Company?
If the e-invoice is issued in the name of the company, the relevant company is obliged to send the product together with a return invoice issued as "Product Unit Price + VAT". Returns of product(s) sent without a return invoice are not legally accepted. Shipping costs should not be added to the return invoice. Order returns whose invoices are issued in the name of the companies will not be accepted unless a return invoice is issued.
To which address can I send the product I will return?
Burden İpek
Hobyar Mah. Aşirefendi Cad. Faal Han No:29/A Sultanhamam / ISTANBUL